Acordis Technology & Solutions, a recognized managed services provider (MSP) in South Florida, was seeking a more scalable and integrated solution to replace N-ABLE MSP Manager. By transitioning to Ceburu's all-in-one RMM and AIOps platform, Acordis achieved remarkable results in streamlining IT management and driving measurable outcomes. The Challenge Managing IT operations for a diverse client base required Acordis to monitor and resolve issues proactively. However, their previous tool, N-ABLE MSP Manager, lacked the advanced automation and analytics capabilities needed to meet their evolving demands. Rising operational costs and limited integration features prompted the search for a more innovative solution.
Ceburu has completely transformed how we manage IT for our clients. The automation and real-time insights have not only saved us time but also significantly reduced our costs. Our clients are thrilled with the improved service levels.
Managing IT operations for a diverse client base required Acordis to monitor and resolve issues proactively.
Acordis adopted Ceburu's advanced RMM platform, which combines automated workflows, AI-driven analytics, and seamless integrations to optimize IT service delivery.
The reduced operational costs of 35% saved their business approximately $120,000 annually. Improved ticket resolution times were reduced by 40%, leading to faster client response. Client satisfaction scores increased by 25%, thanks to proactive monitoring and issue prevention. Their system has improved scalability is capable of supporting 20% more clients without additional staff. Integrated Ceburu with existing tools, streamlining workflows and eliminating redundancy.
Acordis is well-positioned to expand its services while maintaining top-tier client support, driving growth in a competitive MSP market. This success story showcases Acordis' partnership with Ceburu and highlights measurable benefits to inspire confidence in other potential clients.