Great Solution for MSP

Acordis Transforms IT Management with Ceburu

As South Florida's leading MSP, Acordis Technology & Solutions transitioned from N-ABLE MSP Manager to Ceburu's robust platform, cutting costs, enhancing efficiency, and improving client satisfaction.

Overview

Acordis Technology & Solutions, a recognized managed services provider (MSP) in South Florida, was seeking a more scalable and integrated solution to replace N-ABLE MSP Manager. By transitioning to Ceburu's all-in-one RMM and AIOps platform, Acordis achieved remarkable results in streamlining IT management and driving measurable outcomes. The Challenge Managing IT operations for a diverse client base required Acordis to monitor and resolve issues proactively. However, their previous tool, N-ABLE MSP Manager, lacked the advanced automation and analytics capabilities needed to meet their evolving demands. Rising operational costs and limited integration features prompted the search for a more innovative solution.

Ceburu has completely transformed how we manage IT for our clients. The automation and real-time insights have not only saved us time but also significantly reduced our costs. Our clients are thrilled with the improved service levels.

Rehan Khan, Founder & CEO Acordis Technology & Solutions
Great Solution for MSP

The Challenge

Managing IT operations for a diverse client base required Acordis to monitor and resolve issues proactively.

  • Lack of Automation and Analytics Their previous tool, N-ABLE MSP Manager, capabilities could not meet their evolving demands.
  • Rising Operational Costs The previous system could not scale at a reasonable cost.
  • Limited Integrations Bottlenecks prompted the search for a more innovative solution.
  • Resource Strain Manual processes placed additional stress on already overburdened IT resources.

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The Solution

Acordis adopted Ceburu's advanced RMM platform, which combines automated workflows, AI-driven analytics, and seamless integrations to optimize IT service delivery.

  • Automated Workflows Reduced manual effort by automating routine monitoring and data collection tasks.
  • Centralized Monitoring A unified dashboard providing real-time visibility across the entire network.
  • Intelligent Alerts AI-driven prioritization of alerts to ensure rapid responses to critical issues.
  • Proactive Troubleshooting Predictive analytics to identify and resolve issues before they impact operations.

The Results

The reduced operational costs of 35% saved their business approximately $120,000 annually. Improved ticket resolution times were reduced by 40%, leading to faster client response. Client satisfaction scores increased by 25%, thanks to proactive monitoring and issue prevention. Their system has improved scalability is capable of supporting 20% more clients without additional staff. Integrated Ceburu with existing tools, streamlining workflows and eliminating redundancy.

Looking Ahead

Acordis is well-positioned to expand its services while maintaining top-tier client support, driving growth in a competitive MSP market. This success story showcases Acordis' partnership with Ceburu and highlights measurable benefits to inspire confidence in other potential clients.